Frequently Asked Questions
Everything you need to know about shopping with Baby Grand.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
How do I return an item?
If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' via Afterpay.
Are your garments ethically sourced?
Yes, Baby Grand is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and use high-quality, durable materials to ensure long-lasting wear.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly on our carrier's website.